Faq

How long does shipping take?

We process and ship orders within 1-3 business days. Domestic shipping typically takes 3-7 business days. For international orders, delivery times vary by destination but generally range from 7-21 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate requests if the order has not yet entered the packing and shipping phase.

What is the paper quality in your notebooks?

All FrostPaper notebooks feature premium, thick paper (typically 100gsm or higher) that is specially selected to prevent ink bleed-through and provide an excellent writing surface for fountain pens, gel pens, and markers.

Are your products sustainably sourced?

We are committed to sustainability. Our paper products come from responsibly managed forests, and we use recycled materials in our packaging wherever possible. Detailed information about our materials is available on individual product pages.

What is your return policy?

We offer a 30-day return policy for items in their original, unused, and resalable condition. Please initiate your return by contacting our support team at [email protected]. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

How long does a refund take?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed securely through our PCI-compliant payment gateways.

Is my payment information safe?

Absolutely. We do not store your full payment details on our servers. All payment information is handled by secure, third-party payment processors that adhere to the highest industry standards for data security.

How can I get help with my order or a product?

Our dedicated support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and detailed information about your inquiry. We aim to respond to all emails within 24-48 business hours.